FAQs

RUM
How do you make rum?

Rum is made using only three ingredients: molasses from sugarcane, yeast and water. Ingredients are fermented, then distilled, aged, filtered and blended.

What is aged rum?

Rum can be aged anywhere from one year upwards. Aging rum can add additional complexity to its flavor and mouthfeel.

What is dark rum?

Dark rum can be found black, brown and red in appearance and is usually, but not always, aged longer than gold or white rum. It often indicates a more intense flavor profile, and is also delicious when used in cooking.

What is the difference between dark, gold and white rum?

Rum is a wonderfully complex and diverse spirit. Color can give us clues about time spent aging or the flavors that might be found within. Dark can be bold, sweet (or dry) and even smoky, gold is rich and soothing, and white is smooth, subtle and often refreshing.

But color can be misleading. The best way to truly understand a rum is to taste it for yourself.

Is spiced rum the same as gold rum?

No, spiced rum typically has added spices and flavorings to give it a bold, unique flavor, whereas gold rums tend to be more mellow.

What is white rum?

White rum is usually a light-bodied variant with a soft, sweet taste. It’s often used in light refreshing cocktails, especially favorites, like the Mojito and Daiquiri.

What is gold rum?

Gold rum, also known as amber rum, usually provides rich and smooth flavors after being aged in barrels.

What is spiced rum?

Spiced rum is often aged for as long as dark rum, but has added spices and caramel coloring. It usually carries a bold, yet smooth taste.

What to mix with rum?

For a timeless rum drink , we would recommend the classic; the Mojito. An ice-cold glass of refreshment that brings out those delicate flavour notes of BACARDÍ rum while beautifully harmonising with the citrus of lime and the freshness of mint.

How is BACARDÍ rum made?

Combining science with art, our founder Don Facundo Bacardí Massó used only three ingredients: molasses from the best sugarcane in the world, a unique strain of yeast and local spring water that when combined with his pioneering process, give those famous flavours and characteristics synonymous with BACARDÍ today.

What is Rum Made from?

BACARDÍ rum starts with the high quality molasses sourced from around the world. It’s a thick, dark and sweet syrup that is left over after a three stage sugarcane refining process, resulting in the molasses containing less sugar, but still holding the sugarcane sweetness and concentrated flavours of the naturally occurring vitamins and minerals.

Can you cook with rum?

Absolutely yes you can!
Those smooth, bold, caramelised and smokey flavours don’t just belong in mixers alone – they can be used to spice up your culinary creativity too.

Is BACARDÍ rum Vegan?

It 100% is, so everyone is happy!

Is rum good for baking?

Well it turns out you can have your cake and eat it. Take deliciousness to a whole new level with our BACARDÍ rum cake and rum butter glaze.

PRODUCT DETAILS
How long is BACARDÍ Gran Reserva Diez aged for?

This rum is aged for at least 10 years.

When does rum expire?

If stored correctly, rum will last a number of years. Ensure It’s tightly sealed so the flavor doesn’t escape, and keep it in a cool, dry place to preserve its integrity.

How many calories are there in rum?

A single 25ml measure of a 40% alcohol by volume rum contains approximately 61 calories. That’s if you were sipping it neat. Mixing it will add further calories depending on the other ingredients.

COCKTAILS
What type of rum goes in a Cuatro Highball?

The Cuatro Highball cocktail is made with BACARDÍ Añejo Cuatro gold rum, aged in the Caribbean sun for four years.

What is a highball cocktail?

If you’re having a highball cocktail, it means it’s made from an alcoholic spirit with a larger amount of a non-alcoholic mixer.

What type of rum goes in a daiquiri?

The traditional daiquiri is made with white rum, but you can opt for a dark rum to create a cocktail with deeper notes, or perhaps a gold rum for warmer flavors. Try to balance sweet and sour for the best results.

What type of rum goes in a mojito?

Did you know, the first ever mojito called for BACARDÍ Superior white rum? It’s truly a timeless classic. You can also experiment with gold and flavored rums for a unique twist.

How do you make a strawberry mojito?

To make a strawberry mojito, simply add fresh strawberries to your glass and press down gently to release some juice.

What type of rum goes in an old fashioned?

While the traditional old fashioned cocktail uses whiskey, we find that BACARDÍ Reserva Ocho rum works best to add exciting Caribbean tastes.

What type of rum goes in a piña colada?

While the classic piña colada is made with white rum, you can always experiment with different flavors. Try a gold rum to bring a bit more warmth, or a spiced rum for a unique cocktail.

Where was the piña colada invented?

The piña colada hails from San Juan, Puerto Rico, invented by a bartender named Ramón “Monchito” Marrero who used BACARDÍ white rum.

What type of rum goes in a rum and cola cocktail?

Usually, rum and cola cocktails use a light white rum that’s great for mixing, such as BACARDÍ Superior.

What kind of cola should I use in a rum and cola cocktail?

You can use any kind of cola in a rum and cola cocktail, as long as your taste buds fancy it!

What is the best cocktail for Halloween?

Although it doesn’t look or taste horrifying, the Zombie cocktail is the most appropriate for the spooky season because of its name. It sure packs a punch though, so limit your intake.

CASA BACARDÍ
What is the history tour at Casa BACARDÍ?

Much has happened since BACARDÍ was founded in 1862. Discover more about the Bacardi family, how they survived the different challenges each era brought and the significance of bats.

Are you open all year round?

For the most part, yes, except for three major holidays: Christmas Day (December 25th), New Year’s Day (January 1st) and Three Kings Day (January 6th).

Can I visit without booking an experience?

Yes! You can grab a bite from our delicious food kiosk, do some shopping at the Bacardí Store or just relax and enjoy the breathtaking views while sipping on a delicious and refreshing cocktail at the Pavilion.

What is the best way to get to Casa BACARDÍ?

There are multiple ways of getting here, but we recommend our Old San Juan Ferry and Shuttle Service, bookable via the Casa BACARDÍ website. Taxi or Uber are also good options.

Is there a restaurant?

As of yet, we do not have a sit down restaurant, however right off the Pavilion, you can find our food kiosk El Cuchifrito, serving a variety of local Puerto Rican finger food.

Do you WIFI available?

Yes, we have wifi available all throughout the distillery.

Are your facilities ADA compliant?

Yes, Casa BACARDÍ is fully accessible.

Are children allowed on the premises?

Minors under 18 are allowed at our premises but must be accompanied by an adult at all times. Minors are not allowed to participate in the experiences.

Is CASA BACARDÍ pet friendly?

We love our furry friends! However, we only allow service animals on our premises.

Can I host an event at Casa BACARDÍ?

Yes, Casa BACARDÍ is available for events. For more information contact us at eventspr@bacardi.com or submit your event request here:
Casa BACARDÍ Event Request

Where do I go when I arrive?

Once you arrive, you can go directly to our Pavilion, where one of our hosts will welcome you and assist with the check-in process.

What happens if I am late to the tour?

We suggest arriving at least 30 minutes before the start of your tour. Guests who arrive past their scheduled check-in time are not guaranteed entry to the experience.

Do you accommodate group requests?

Yes! For assistance contact us at casabacardi@bacardi.com or at 787-788-8400.

Do you offer sign language tours?

We do not currently offer sign language services or experiences.

What should I wear on the tour?

We suggest dressing comfortably and checking the local weather report before visiting Casa BACARDÍ.

Can I have a private tour?

For private experiences contact us at casabacardi@bacardi.com or at 787-788-8400.

What forms of payment are accepted?

We accept all major credit cards. Although we do not accept cash payments, we suggest bringing cash in case you would like to tip our bartenders.

Can I buy items from your shop now to be picked up when I visit?

Yes, we offer curbise pickup. You can take a look at our online shop here:
BACARDÍ Store

What is your cancellation policy?

Reservations must be modified or cancelled up to 48hrs before your scheduled experience.

MY BACARDI.COM ORDER
CAN YOU SHIP TO A POST OFFICE BOX?

We are unable to ship wine, champagne and spirits to P.O. Boxes.

CAN YOU SHIP TO A MILITARY BASE?

Due to security restrictions, we are unable to ship to military bases.

HOW CAN I TRACK MY ORDER?

Once your order is prepared to ship, you will receive a shipping notification that contains a tracking number. If you do not receive this email, please check your spam folder.

The tracking information will link to FedEx, UPS or local couriers. Please note that you will not see movement on the tracking number until it has been scanned into the local shipping facility. Once this has been done you can check the tracking number to see when your package will arrive.

Please note that often packages will not register movement until later in the day. If your package was completed for shipment after 3 pm, tracking may not register until the next business day.

We offer Ground Shipping and have a 3-5 Business Day (Monday-Friday) delivery window except for engraved bottles. Orders containing engraved bottles have a delivery window of 7-10 Business Days. If a product is out of stock when you place the order, it usually takes approximately 1-2 additional days to prepare the shipment. We will contact you if your order contains an item that is either out of stock or backordered.

All orders marked for Overnight or Two-Day delivery must be entered by 12:00 PM in order to be processed the same day. Overnight orders are guaranteed for overnight delivery only if placed before 12:00 PM in the state of delivery. All express orders placed after 12:00 PM may be shipped the next day for arrival at the destination the following day. Regular ground shipments with a 5-7 day delivery window will be shipped the same day if the order is placed before noon in the state of delivery. If placed after 12:00 pm, shipping will occur the following business day (M-F), although we do try to ship the packages as swiftly as possible.

NOTE: Both ground and overnight shipments are picked up and delivered M-F. Overnight and ground orders placed on the weekend or holiday will be processed the following business day.

If you would like to confirm the shipping window, please reach out to our customer service team by submitting a request HERE.
Once your order is prepared to ship, you will receive a shipping notification email which contains a tracking number. If you do not receive this email, please check your spam folder. Please note that at the present time, due to COVID-19 impacts on logistics and shipping companies, there can still be significant delays from when your product is prepared for shipment and the time it reaches its final destination.

HOW CAN I PAY FOR MY ORDER?

You can make purchases using your American Express, Visa, MasterCard or Discover credit card, PayPal as well as Apple Pay.

Please note that we do not accept international credit cards at this time via our website. If you are based internationally and wish to place an order to be shipped to family, friends or colleagues who reside or work in one of the many states where we are able to deliver, please submit a request HERE.

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged once you’ve successfully placed the order. If for any reason we cannot process your order, your credit card will be refunded.

At times we might run a special promotion that will require payment in advance of shipment. If this is the case, it will be stated on the product page.

Please note that any orders placed using Apple Pay are charged at the time the order is placed.

This is a feature of this payment method and ReserveBar does not have control of the process.

MY CARD WAS DECLINED. HOW CAN I GET MY ORDER TO GO THROUGH?

Due to our strict verification policy, which is in place due to a high rate of fraud for certain products, if we cannot verify that all your information is correct we cannot process your order. You will either have to contact your credit card company and have them rectify the situation or provide us with another credit card to be used for purchase. If all information is verified and satisfactory to our credit processing department, your order will then be processed.

Please note that we utilize a technology-based service to approve transactions. We apologize for the inconvenience caused in the event that one of our customer service representatives contacts you because your order is “flagged” as a potential unauthorized or fraudulent transaction. It may be just a matter of your transaction triggering an anti-fraud alert to us. We value your patronage and respectfully request that you allow our customer service to inquire further with you for additional information that will rectify the anti-fraud concern. We hope that you understand that the process we employ helps reduce fraud and allows us to keep prices competitive for all customers.

HOW DO I USE APPLE PAY?

Apple Pay is only available on mobile devices. When you place your order using your iPad or iPhone, the Apple Pay option will appear at checkout.

CAN I RETURN MY PURCHASE?

We do not accept returns unless it is with regards to the following: If it falls into one of these categories the customer must notify within 30 days of delivery.

1. Damaged, Missing or Wrong Item: If you receive your order and they find any of the items to be damaged, not there, or not what you ordered. We can either refund you or resend your correct items. On some occasions the fulfillment center will ask you to ship the item back by providing a return label or call tag.

2. Mistake or Wrong Engraving: If you receive your engraved item(s) and it is wrong in any way we can ask the fulfillment center to re-do the engraving and send a new bottle(s). In some cases, the fulfillment center will send a return label for the wrong item.

HOW LONG WILL MY REFUND TAKE?

Once a refund is agreed upon between the customer and our support agent, it will be processed immediately. Please note, if you are sending a package back to us, you will be refunded once the package is tracked for return. Refunds sometimes take 24-72 hours to appear back in your account. This depends upon the bank card that was used and their policies.

I AM MISSING PRODUCTS FROM MY ORDER.

If you receive your package and your order is not complete, contact us immediately HERE.

WHAT IF I RECEIVE THE WRONG ITEM(S)?

All packages are checked for accuracy prior to delivery. However, sometimes errors do occur.

If there is a mistake, please call or text ReserveBar customer support at (855) 443 8144 or submit a request HERE so that we can arrange to ship you the correct items at no additional charge to you.

MY ORDER ARRIVED DAMAGED.

We are committed to ensuring that your order arrives in pristine condition. If you believe your order is damaged or flawed, please call or text us at 855 443 8144 or submit a request HERE.

To ensure the swift handling of your concern, please upload a photo of the damaged bottle, as well as a photo of the package in which it arrived clearly showing the label and tracking number.

I DIDN'T RECEIVE AN ORDER CONFIRMATION.

Once your order is placed, an order confirmation email is sent out. If you did not receive it, please check your spam folder. You can submit a request with our support team HERE to receive an additional copy of your order receipt, should you need one.

Please check your order receipt carefully for any mistakes in engraving and the accuracy of the billing address. Please note that once the engraving process has begun, we cannot change the engraved message and you will be charged for the bottle with the error, as well as a newly purchased bottle. If your bottle ships out to an incorrect address, you will incur an additional charge for reshipping the bottle. Any errors in the shipping address will cause a delay in the shipment.

HOW OLD DO YOU HAVE TO BE TO PLACE AN ORDER?

Yes, you need to be 21 or over to place an order with ReserveBar.com.
In order to remain compliant with federal laws that govern the shipment of alcohol, please ensure that there is an adult age 21 or over available to sign for the delivery at the shipping address you specify. A valid ID may be required upon delivery. By utilizing the ReserveBar platform, you are representing and confirming that both the ordering customer and the recipient are at least 21 years old.

Products (out of production)
What’s happened to BACARDÍ 151?

We made the tough decision to stop production of BACARDÍ 151 back in 2016 to allow us to focus on new ways to innovate and enjoy rum.

What happened to BACARDÍ Banana rum?

BACARDÍ Banana rum, has been discontinued why not try one of the other BACARDÍ Flavored rums

What happened to BACARDÍ Grapefruit rum?

BACARDÍ Grapefruit rum, has been discontinued why not try one of the other BACARDÍ Flavored rums

Mojito
What is a mojito?

A mojito is a rum cocktail mixed with lime, mint, sugar and soda water that perfectly demonstrates the joy BACARDÍ can bring. It’s the classic of classics, so if you’re new to rum, start here.

Daiquiri
What is a daiquiri?

A daiquiri is a rum cocktail mixed with lime and sugar. Simple ingredients elevated by using BACARDÍ. You’ll be by the pool in no time.

How to serve a daiquiri?

A daiquiri is typically served in a chilled coupette glass.

Mai Tai
What is a mai tai?

A mai tai is a rum cocktail made with sugar syrup, orange bitters and lime juice, and garnished with mint, orange and lime. A taste that’s out of this world, as the name translates in Tahitian.

BACARDÍ
What is BACARDÍ?

BACARDÍ is a rum brand established in 1862 that has been producing world-class rums since. Our history is rich, and hunger for continued innovation in the industry never ceases.